StayPilot
The AI front desk & hotel management platform for Vietnam's hospitality market — built on Google Cloud.
Small & mid-size hotels are bleeding revenue every day
Guests message 24/7, front desk works 8 hours
Bookings arrive via Zalo / Facebook all night. A few minutes of silence — the guest books elsewhere.
15–25% OTA commission
OTA dependency erodes the already-thin margins of 10–200 room hotels.
Manual operations
Room checks in group chats, verbal price quotes, Excel ledgers — errors and lost guests.
International PMS is overkill
Foreign solutions cost too much, don't speak Zalo, and don't fit Vietnam's night/day-rate business.
StayPilot — the AI room-sales agent that never sleeps
An AI chatbot that answers guests on Zalo & Facebook Messenger in natural Vietnamese: quotes prices, checks availability, closes bookings, verifies bank transfers — and syncs everything back to the hotelier's management console.
Running in real production at Bonita Hotel (2 properties) since March 2026 — not a demo.
Replies to guests in under a minute, at any hour — including holidays and Tết.
Built on Google Cloud infrastructure: Compute Engine + Gemini, ready to scale onto Vertex AI.
AI that closes the full sales loop — not just chat
Consult & quote
Gemini understands colloquial Vietnamese; sends rate cards and room photos in context.
Availability & booking
Checks vacancies, blocks past dates, auto-computes night / day / multi-day pricing.
Vision payment verification
AI reads bank-transfer screenshots, rejects fake or wrong ones before staff confirmation.
Realtime admin control
Pause / resume the bot per guest; staff take over any conversation live from the web dashboard.
Loyalty & upsell
Recognizes returning guests, offers room upgrades, grows order value.
Structured data store
Guests, bookings & conversations persisted in PostgreSQL (Drizzle ORM) — queryable, reportable, no spreadsheets.
From chatbot to multi-hotel PMS (SaaS)
Deploy-per-hotel architecture: every property runs its own isolated instance and database — zero data mixing, per-hotel branding out of the box.
Front desk
Calendar-style reservation board, check-in / check-out, room assignment.
Housekeeping
Realtime room status, task assignment for cleaning staff.
Rates & billing
Seasonal / hourly rate engine, invoicing, payment reconciliation.
Reporting
Occupancy, RevPAR, guest sources — one screen.
OTA integration
Two-way inventory sync, less overbooking.
Instance-per-hotel
One container + one PostgreSQL per property — hard data isolation by design.
Measurable value for hotel owners
No guest left waiting: the bot covers the night shift; staff handle exceptions only.
More direct bookings via Zalo/Facebook — every order shifted from OTA saves 15–25% commission.
Full per-hotel infrastructure cost — one dedicated VM on GCP, measured from real billing, not a theoretical estimate.
Centralized guest & booking data — the foundation for loyalty, remarketing, and accurate reporting.
In production today, on Google Cloud
Zalo OA
chat + payment photos
FB Messenger
webhook
Compute Engine
asia-east1 · Bun + auto-restart launcher
AI brain · booking engine
Web dashboard
live chats · staff reply bridge
PostgreSQL 17
Drizzle ORM · isolated per hotel
1 · Gemini AI Studio
gemini-2.5-flash
2 · Vertex AI
asia-southeast1, ADC
3 · OpenRouter
independent-quota backstop
Quota-fault-tolerant by design: when one AI tier hits a 429 limit, the system fails over to the next — guests never see the bot freeze.
Scaling roadmap on GCP
Production foundation
GCE e2-medium (asia-east1) · Gemini API · one real hotel, two properties in operation.
Scale the fleet, hotel by hotel
Docker-ready template — one Compute Engine VM + isolated PostgreSQL per hotel · Secret Manager · 5–10 hotel pilot.
Standardize AI & analytics
Vertex AI as the primary tier · BigQuery + Looker Studio owner reports · Cloud Monitoring.
Regional scale
1,000+ hotels across Vietnam → Southeast Asia · multi-region VM fleet with managed instance groups.
We need GCP credits to accelerate
Vertex AI / Gemini
Tokens for a 10-hotel pilot — promoting the primary AI tier from AI Studio to enterprise Vertex AI.
Multi-tenant infrastructure
Compute Engine, Cloud SQL, Secret Manager, Storage — building the SaaS that serves many hotels.
Analytics
BigQuery + Looker Studio: occupancy and revenue reporting for hotel owners.
In return: a Vietnamese hospitality SaaS case study running 100% on Google Cloud, with real paying customers — not an idea on paper.
Let's bring Vietnam's hotels
onto Google Cloud.
StayPilot — the AI front desk for hospitality.